British Airways - Deck the Arrival Halls (including Rehearsals)
Our colleagues surprised customers arriving home for Christmas with a special performance in Terminal 5 at London Heathrow. This video features colleagues preparing for the big day, alongside the special performance itself.
British Airways - Deck the Arrival Halls
Our colleagues surprised customers arriving home for Christmas with a special performance in Terminal 5 at London Heathrow.
British Airways - Kingdom Choir On Board Performance
The Kingdom Choir, who wowed viewers across the globe with their performance at the Royal Wedding surprised our customers with a sky-high performance on route to the Invictus Games in Sydney.
Watch the video to see how we surprised customers at 35,000 feet.
British Airways - Hurricane's Journey to London
We stepped in this week to fly a special four-legged friend to the UK to receive an ‘Animal OBE’ on Friday 4th October. When we heard that ex-US Secret Service dog, Hurricane, had been awarded a PDSA Order of Merit, we pulled out all the stops to fly him in style to the awards ceremony at The House of Lords.
British Airways - 10,000 Mile Magic: The Journey of a Lifetime Down Under
We waved our magic wand for the 100th time to take Cheryl on the trip of a lifetime to surprise her uncle on his wedding day in Australia. Cheryl was diagnosed with brain cancer in 2016 and her uncle Ben, flew from Melbourne to be by her side, now it is her turn to support him on his big day.
British Airways | Surprising Customers at Christmas
British Airways - A Surprise to Beat the January Blues
To help beat the January Blues, we surprised 100 lucky customers with an upgrade from World Traveller and World Traveller Plus (economy and premium economy class) to Club World (business class) when they flew with us this week. Watch their reactions here.
British Airways - Flying Start Onboard Film
Flying Start: 2020 AVOD
British Airways: Tap & Go - At the airport
British Airways and American Airlines - Reuniting a Family for Thanksgiving
Along with our friend and partner American Airlines, we were honoured to reunite a family spread across the world in time for Thanksgiving. Siblings Caralyn, Stephanie, Joe and Stephen surprised their parents back home in Chicago for the holidays.
British Airways, American Airlines, and Iberia formed the transatlantic joint venture in 2008, with Finnair joining in 2013.
British Airways: A First Class Valentine's Day
To celebrate Valentine’s day, British Airways this week surprised 100 customers with the trip of a lifetime, by upgrading their seats from World Traveller (economy) to First.
British Airways - Fairytale in New York: A Very Kevin Christmas
British Airways whisked four deserving children (each with a parent) away for a once-in-a-lifetime festive weekend in New York City. The children were able to ‘live like Kevin’ through their exciting experiences which were inspired to follow in the footsteps of one of the world’s most famous child stars in a much-loved Christmas film.
British Airways - A Family Affair
To commemorate 100 years of flying, we recently flew two flights with a top crew of mothers and daughters and other British Airways family members between London and Kuala Lumpur to surprise our customers with a flight to remember. Our family, proud to be flying yours.
British Airways – Presenting in 90 Seconds
One of our planes takes off every 90 seconds. Here’s how to give a confident presentation in 90 seconds. To find out more about our graduate, business placement and internship opportunities visit
British Airways - Love is in the Air
Love was in the air when one of our customers, Phil Reynolds proposed to his girlfriend Bethan, ahead of their flight to Milan. Terminal 5 is particularly sentimental to the couple who travelled long distance whilst Bethan was based in China. Here's how we made their proposal unforgettable with a little help from Heathrow Airport.
Welcome to Our Family
Mandy was born in Britain during World War II and raised by her adoptive parents. Mandy’s father continued to remain a mystery for many years until Mandy tried the AncestryDNA database.
Mandy discovered something wonderful and British Airways stepped in to help make a once in a lifetime moment come true.
See your family and book a flight here:
British Airways - Father's Day Flight
In celebration of Father's Day, we have operated an entire flight staffed by Fathers and their children, from engineers to cabin crew and from check-in agents to baggage handlers. Hear how these families have inspired each other to pursue careers in aviation, and find out more about how they felt working together and their experience in San Diego:
Looking forward to welcoming you back on board
In the past few months, we’ve all been missing the people and places we love. When the world opens up once more, we are looking forward to welcoming you back on board.
You’ll see changes at every step of the journey when you fly with us, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.
Find out more at ba.com/welcomeonboard including answers to some frequently asked questions.
British Airways | You Make Us Fly | Behind The Scenes
#BATOGETHER This Christmas!
This Christmas, we want people to #BATOGETHER. From loading a plane with mistletoe to serenading shoppers with a gospel choir, find out how we spread a little festive magic this year.